Orders placed on LivingWellWithDrMichelle.com are subject to the following terms and policies. Ordering requires acknowledgement that you agree to the order terms and policies.

Order Terms

Once an order has been processed, it is sent directly to the fulfillment  center and cannot be changed. However, we offer a 30-minute window to make adjustments to the address. Once an order has shipped, we cannot cancel or change the order. See return policy.

Discount codes cannot be stacked with any other sale, discount or subscription order.

Living Well with Dr. Michelle is only responsible for sending packages to the address provided by the customer. Any order not received by the customer due to an incorrect address provided by the customer will not be replaced.

If you haven’t received your package in 7-10 days, we have reached out via email to resolve the invalid address concern. 

Shipping Terms

United States  Shipping

We offer free shipping on all orders totaling $125 or more for orders placed within the United States. Automatically applied at checkout.  

Orders under $125 or those shipped outside the United States will be charged the actual cost of shipping and handling as charged by USPS. Shipping rates are calculated based on size and weight of the items purchased.

 

  • Third-Party items do not qualify for free shipping.
  • Additional shipping charges will apply to Alaska, Hawaii, US territories and APO/FPO/DPO.

     

Please allow 7-10 business days for your order to be delivered for orders placed within the continental United States. If your order was placed during a sale or peak season like a holiday, processing times may be extended to 5-12 business days. 

International Shipping

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Returns

Return Policy

We offer a 30 day return window from the date you received your order, to request a return for a refund of the product to your original payment method. 100% satisfaction guaranteed. No exchanges. 

The refund does not include the original cost of shipping or the shipping costs to return the product. Customers are responsible for shipping costs of returned items.

To start the return process, email support@livingwellwithdrmichelle.com for an RMA number and return address. When possible, use the original packaging to ship the products. 

Requests for refunds are eligible for online purchases only. 

If you purchased from a retail location you will need to follow the retailer’s return policy.

If you purchased from us at an expo, health fair or conference, all sales are final unless the product is found faulty.

Digital downloads cannot be refunded or exchanged.

Customers have 30 days to send it back once they have requested a return.

Return Processing Time

Returns typically take  7-10 business days to process after the package is delivered to the fulfillment center. It may take longer during peak seasons (holidays, special events, sales).

Once completed, it may take your bank an additional 2-7 days to post the refund to the original payment method. 

Damaged or Defective Products

If the product arrives damaged or defective in any way, you can request a refund or a replacement. Email support@livingwellwithdrmichelle.com with pictures of damaged items and the box.

Lost Packages

Living Well with Dr. Michelle is only responsible for sending packages to the address provided by the customer. Any order not received by the customer due to an incorrect address provided by the customer will not be replaced or refunded. 

Contact Us

You can contact us by emailing support@livingwellwithdrmichelle.com